Degraded performance across the platform

Incident Report for Holiday Taxis part of HBX Group

Resolved

This incident has been resolved.

Posted Jul 29, 2026 - 13:07 BST

Update

We are continuing to monitor for any further issues.

Posted Jul 29, 2026 - 11:27 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 29, 2026 - 11:26 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 29, 2026 - 11:23 BST

Investigating

We are currently investigating this issue.

Posted Jul 29, 2026 - 11:03 BST

This incident affected: Agent Site, Check Pickup, HBX Bridge, PayLink, Public B2C Website, Supplier Connect API, Supplier Portal, URL Shortener, Webservices 2.0 and Internal (Admin).